Rates and Policy
goSicily, offers different types of shipping depending on the country of the order.
Orders placed from the United States of America will be delivered within 1-5 working days, depending on the recipient’s State. Shipping costs are automatically calculated by the system during checkout, depending on the total weight of the order. They are delivered by our courier with different timing depending on the state and region.
For orders throughout Europe, shipping costs are automatically calculated by the system at checkout, depending on the total weight of the order. They are delivered by our courier with different timing depending on the state and region.
We do not ship to post office boxes. Orders with these addresses will be automatically canceled.
Orders are entrusted to the courier within 48 working hours depending on logistical congestion.
Tracking of the shipment
At the time of shipment, a confirmation email will be sent with the courier details and the Tracking number, to follow the progress of the delivery.
The relative link for the Tracking control will also be communicated.
Delivery
It is advisable to check the condition of the items ordered upon delivery, as it is expected to refuse them totally or partially.
EXTRA CHARGES
There are currently no Extra Charges.
Right of withdrawal of material products
The User who plays the role of consumer and who for any reason is not satisfied with the purchase of material Products has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason within the term of 14 days from Product delivery date, as established by Legislative Decree 206/2005.
It is understood that the right of withdrawal referred to in the previous paragraph is excluded in the following cases:
• supply of products made to measure or clearly personalized;
• supply of sealed Products and whose opening or use would compromise their quality (eg: oil paints, ballpoint pens, ink pens), if these have already been opened and / or used by the User.
In order to withdraw from the contract, the User may use the appropriate form at the link https://www.go-sicily.it/contatti/, contact the Data Controller at the e-mail address info@go-sicily.it or call Customer Service at +39 320 615 8994. A specific form for requesting a refund is available in the User’s personal area. The User will be informed of the procedures concerning the return of the Product.
The product (s) must be sent to the address: goSicily s.r.l.s – Vicolo Saieva – 92026 Favara (AG), ITALY, in the manner established in the contact phase
The sending of the communication may validly be replaced by the return of the purchased Product, provided it is within the same terms. The delivery date to the post office or forwarder will be valid between the parties.
In case of withdrawal, the Owner will reimburse the payments received from the User without undue delay and, in any case, no later than 14 days from the day on which the User communicated to the Owner that he wishes to withdraw from the contract.
The Owner will reimburse the User in the same payment methods used by the User for the online purchase.
The User must return the Products at his own expense, unless the Supplier agrees to take them on, without undue delay and in any case within 14 days from the date on which he communicated his decision to withdraw to the Owner.
The User is responsible for the integrity of the Product as long as the same asset is in his possession and must take all appropriate measures to preserve the Product and do everything possible to ensure that the Product is returned in the best possible conditions, including the original undamaged packaging, instruction manuals, accessories, any separate items and any other components.
The Product must not have been subject to manipulation other than that necessary to establish the nature, characteristics and functioning of the Product.
The Owner will not consider requests for return in the event that the returned Product is malfunctioning due to improper use, negligence, damage or physical, aesthetic or superficial alterations, tampering or improper maintenance or wear and tear.
Optional form to exercise the right of withdrawal
Optionally, the User can withdraw using the following form, which must be completed in its entirety and sent to the e-mail address info@go-sicily.it, before the withdrawal period expires:
With this form I communicate the withdrawal from the sales contract relating to the following goods / services: ____________________________
Order number: ____________________________
Ordered on: ____________________________
Name and surname: ____________________________
Address: ____________________________
E-mail associated with the account from which the order was placed: ____________________________
Date: ____________________________